REFUNDS, RETURNS OR EXCHANGE POLICY

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Our Refund, Return or Exchange policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. For more information, please click the refunds, returns or exchange link on the bottom of the page.

For all returns and exchanges, please send an email stating your reason for refunding, returning or exchanging to admin@virtuousgaming.com with order number and specific items requesting to be returned/exchange within 7 days from the date the order was placed to be eligible for a refund, return or exchange.

 

Additional non-returnable items:

* Already completed orders, products or services

* Exchanged orders, products or services

To complete your refund or exchange, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item that is requested for exchange or refund more than 7 days after purchase.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your request for a refund. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@virtuousgaming.com

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only exchange a service (within 7 days of original purchase) for another service or product with the same, or lower price on our store.  If you need to request an exchange, send us an email at: admin@virtuousgaming.com

 

 

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